Tenant info

As a leading Professional Letting Agent, with the experience and resources to cover the whole of Stoke on Trent and Newcastle under Lyme, we provide an exceptional choice of properties. We work with renowned corporate relocation companies to find quality homes for key personnel and are the first choice for many tenants searching for rental properties in Stoke on Trent and Newcastle under Lyme.

We aim to provide quality accommodation for workers, families and young professionals across Staffordshire. We have everything you could ask for. With friendly and knowledgeable staff we are able to ensure that your professional house hunt goes without a hitch.

With house prices ever increasing, renting through us is a cost efficient option and with our easy no-hidden fees approach there will be no hidden surprises!

Give our Property search a try! We look forward to finding you a new home



How to view and reserve a property with Nicholas Humphreys?

Once you have initially booked an appointment to view a property with Nicholas Humphreys, a representative from our office, will contact you on the day of your viewing to confirm you are still able to attend the viewing. We are unable to attend without your confirmation. If you miss a call from us, please get in contact at your soonest convenience. Should you wish to proceed with the property that you have viewed, all prospective tenants must attend our office with the physical copy of their passports in order to complete the reservation process.

A property will only be reserved once we have received a completed application form from all tenants and an appointment has been booked at our office to conduct the Right to Rent check. In the interest of fairness, we work on a first come, first served basis. Please be advised that your reservation will be terminated, and the property will be put back on the market if we are unable to complete the tenancy agreement due to absent documents.

Once we have received the above and requested documentation, your personal and designated guarantor details, you and your housemates will receive further information and documentation, along with the tenancy agreement to review and sign. From the point of reservation and the property being taken off the market, you will have 15 days to complete this process and sign your tenancy agreement.

Please note, we reserve the right to remarket the property and void your reservation of the property if the relevant documentation has not been signed and completed within the allotted timeframe (15 days). In all, if not the majority of cases, we will require a guarantor to put forward your application to the landlord for review. If for any reason you are unable to obtain a UK based guarantor, please communicate this to a member of our team and who will talk through other possible options available to you.

Security Deposit (per tenancy. Rent under £50,000 per year): Maximum of five weeks rent
Security Deposit (per tenancy. Rent over £50,000 per year): Maximum of six weeks rent

Unpaid Rent:
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s):
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request):
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request):
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.

Tenant Fees for pre 1st June 2019 tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 1st June 2019, and can be charged up until 31st May 2020

Tenant swap process:

PLEASE NOTE that you will be the legal tenant and will owe rent (which must be up to date) until all steps below have been completed:

Tenant wishing to leave must send an email to admin inbox detailing your name and property address

You may wish to find a replacement tenant using spareroom.co.uk, Facebook or social network

Find a replacement tenant that is suitable to us and the rest of the group they will be living with (IE, if a student tenancy the replacement must be a student with a UK based guarantor)

Replacement tenant to contact us to provide their details, then they will be contacted to start the application process

Agree a start date for the tenancy if the tenant swap happens during the tenancy

Replacement tenant to provide documents and information to Goodlord and attend the office with right to Rent documents

Guarantor will be contacted by Goodlord to provide documents

All tenants staying on at the property and the replacement tenant will be required to sign the new tenancy agreement

Incoming tenant to pay deposit and rent as detailed in the tenancy agreement

Outgoing tenant to accept removal from the deposit registration scheme and confirm deposit return when contacted by the TDS

Independent Redress:
Client Money Protection:

Client Money Protection 

Client Money Protection

Contact the Stoke on Trent team

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