Report Maintenance

If you encounter any issues that require maintenance, please see the notes below and then click on the above link to report your issue;

If your call is an EMERGENCY or URGENT, please call our office immediately on 01782 898153. (If the office is closed, your call will be transferred to our out of hours service who will deal with the issue accordingly).


Emergency Repairs – Any defect resulting in any one of the following

  • Risk of danger to the health, safety and security of an occupier at the property; or
  • Risk of danger to the health, safety and security of a third party at the property; or
  • A defect that affects the structure of the property.

We will arrange to make safe as soon as practically possible and normally within 24 hours of notification.

Urgent Repairs – A defect that relates to any of the following and makes the property uninhabitable:

  • The exterior of the property; or
  • The installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or
  • Heating or hot water.

Where possible these issues will be dealt with within three working days of notification.

Non Urgent Repairs – Any other defect will be dealt with as soon as is reasonably practicable and in any event within 28 days. 

Contact The Stoke on Trent Team

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